TERMS & CONDITIONS
Cancellation Policy
·
Hotel Cancellation
charges (if any) + 5% service charge on the total billing amount.
·
First Amendment
would be free. From Second Amendment a Service Charge of 2.5% would be
applicable on the total billing amount.
Hotel Cancellation /
Amendment
·
Confirmed dates
/days may be altered, cancelled or cut short only if intimation in writing
reaches the company, 15 days prior to the check in date.
·
50% refund will be
issued if the cancellation is affected between 15 days prior to the check in
Date.
·
No refund /No
postponement if the cancellation is affected 15 days prior to the check in
date.
·
In case of Natural
Calamity / Strike / Political Disturbances, if Roads remain open – the above
Cancellation Policy will be applicable.
Booking Policy
·
We do not hold any rooms.
All quotes are subject to availability. We check for the availability before
asking for the payment. Even so, sometimes rooms may get sold out while the
booking process in on. In such circumstance, we will refund the full amount or
offer alternate hotel in the same or higher category. There might be a price
difference.
·
Room allotment is
solely the prerogative of the hotel. We cannot promise adjacent rooms, any
specific floor, view etc. If any
specific room is required, it must be informed before the booking.
Payment
·
50% at the time of confirmation 60 days before Departure
·
Full Payment 30 Days before Departure
·
We accept NEFT / UPI. All
cash deposits in our account will attract an additional Rs. 300 per transaction
Child Policy
·
Child below 5 yrs.
complimentary
·
Child 5 -12 yrs.
with or without extra bed rates as per hotel policy
·
Child above 12 Years
is considered as adult
Notes
·
There will be no refund for any unutilized
services.
·
All
guests must provide us the ID (Aadhar) and photo for preparing the Inner Line
Permit.
·
Extra bed or mattress will be provided as per
the hotel policy.
·
Room heater can be hired directly from the
hotel. Hotels usually charge Rs. 500 per night.
Luggage Policy (Important)
·
Per Person one piece
of luggage is allowed. Overloading is not allowed and the driver will refuse
excess baggage. Any police challan on overloading will be borne by the client.
·
In case of group
movement, it is recommended that the client hires an additional luggage
vehicle.
Vehicle & Driver Policy
·
From Kathgodam to
Dharchula we will use Tempo Traveller (14 seats) of Bolero (7 seats) and from
Dharchula to Adi Kailash and Om Parbat we will use Bolero Camper (5 seats).
Vehicles do not have recline / push back seats
·
We advise the guests not to engage with the
drivers for any itinerary advice. They should
always check with the tour operator in case they wish to add or deviate from
the given itinerary. Never get into a confrontation with the driver. Maintain a
calm demeanor and friendly attitude, which will improve the overall experience
of the tour.
·
ACs do not operate
in the hills and it will be switched off. Drivers generally agree to switch on
for a limited time for a small fee, which must be settled directly.
Lost, Misplaced &
Stolen Goods
·
Client is
responsible for his/her belongings like mobile, jacket, sunglass, charger, cash
etc. It is extremely difficult to recover anything that is left behind and we
advise that the client should always recheck before leaving the vehicle.
·
We will not accept
any complaint of theft against the driver or the hotel staff. Any such
complaint must be directly lodged at the nearest police station.
Lifts / Elevators
Most of the hotels do not have a lift. Guest will
have to walk up the steps. In case the guest require lift facility or a lower
floor room (will be made available only if possible by hotel), it must be
clearly instructed while booking.
Please Note
Above are suggested itineraries. The right is
reserved to cancel or alter any itineraries as circumstances may require. We
should not be held responsible for any unforeseen conditions like road block,
strike, riots, illness, and accidents.